Terms of Service

Last updated: January 1, 2024

1. Agreement to Terms

By accessing and using Hollers ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these Terms of Service, you are not authorized to access or use the Service.

2. Service Description

Hollers provides AI-powered call recovery and booking services that automatically respond to missed calls and help convert them into confirmed appointments. Our service includes:

  • Real-time missed call detection
  • Automated customer outreach via SMS and messaging platforms
  • AI-powered conversation handling
  • Appointment booking and calendar integration
  • Customer data management and analytics

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Send spam, unsolicited messages, or engage in harassment
  • Distribute malware or engage in any malicious activities
  • Attempt to gain unauthorized access to our systems
  • Use the Service for any illegal or unauthorized purpose

5. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

6. Payment Terms

For paid services, you agree to pay all fees as described in your subscription plan. Payment terms include:

  • Fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable unless otherwise stated
  • You authorize us to charge your payment method automatically
  • Failure to pay may result in service suspension or termination
  • We may change our pricing with 30 days' notice

7. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may modify, suspend, or discontinue the Service at any time with reasonable notice. We are not liable for any interruption or loss of service.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Hollers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Hollers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the Service.

10. Indemnification

You agree to defend, indemnify, and hold harmless Hollers and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

11. Termination

We may terminate or suspend your account and access to the Service:

  • If you breach these Terms of Service
  • If you fail to pay applicable fees
  • If we reasonably believe it's necessary to protect our rights or property
  • For any other reason with reasonable notice

You may terminate your account at any time by contacting us or through your account settings.

12. Governing Law

These Terms shall be interpreted and governed by the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration.

13. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@hollers.com

Address: 123 Business Ave, Suite 100, San Francisco, CA 94105