Privacy Policy

Last updated: January 1, 2024

Our Privacy Commitment

At Hollers, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our AI-powered call recovery service. We are committed to transparency and giving you control over your data.

1. Information We Collect

Personal Information

When you register for Hollers, we collect:

  • Name and email address
  • Phone number and business information
  • Billing and payment information
  • Account preferences and settings

Customer Data

To provide our call recovery service, we process:

  • Missed call records and phone numbers
  • Customer conversation transcripts and messages
  • Appointment and booking information
  • Calendar integration data

Technical Information

We automatically collect:

  • IP addresses and device information
  • Usage data and service interactions
  • Log files and error reports
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide and improve our AI call recovery services
  • Process missed calls and facilitate customer conversations
  • Schedule appointments and manage bookings
  • Send service notifications and updates
  • Process payments and manage subscriptions
  • Provide customer support and troubleshooting
  • Analyze service performance and generate insights
  • Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We may share your information with:

Service Providers

We work with trusted third-party providers for:

  • Cloud hosting and data storage (AWS, Google Cloud)
  • Payment processing (Stripe, PayPal)
  • Communication services (Twilio, SendGrid)
  • Analytics and monitoring tools

Legal Requirements

We may disclose information when required by:

  • Legal process or government requests
  • Compliance with applicable laws and regulations
  • Protection of our rights, property, or safety
  • Prevention of fraud or security threats

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • Multi-factor authentication for accounts
  • Regular backups and disaster recovery procedures

While we use reasonable efforts to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account information: Until account deletion or 3 years after last activity
  • Customer conversation data: 2 years or as required by law
  • Payment records: 7 years for tax and regulatory compliance
  • Usage logs: 12 months for service improvement and security

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

  • Request a copy of your personal data
  • Export your data in a portable format
  • Access your data through your account dashboard

Correction and Updates

  • Update your account information at any time
  • Correct inaccurate or incomplete data
  • Request assistance with data corrections

Deletion and Restriction

  • Delete your account and associated data
  • Request deletion of specific information
  • Restrict processing for certain purposes

Communication Preferences

  • Opt out of marketing communications
  • Manage notification preferences
  • Choose communication channels

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session and preferences
  • Analyze website usage and performance
  • Provide personalized experiences
  • Enhance security and prevent fraud

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through appropriate safeguards, including standard contractual clauses approved by relevant authorities and adherence to international data protection frameworks.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at privacy@hollers.com.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our service. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Privacy Officer

Email: privacy@hollers.com

Phone: 1-800-HOLLERS

Address: 123 Business Ave, Suite 100, San Francisco, CA 94105

We will respond to your inquiries within 30 days of receipt.